Maintenance Request

We prefer you submit maintenance requests through your tenant portal. Please login to your tenant portal and follow the prompts. If you do not yet have a login password for your tenant portal, please get started below.

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Before submitting a maintenance request, please browse through this list of common maintenance problems. By following these simple solutions, you may be able to resolve your issue quickly, without the need of our maintenance crew. Of course, if you have any questions, please feel free to contact our office.

If you don’t find your maintenance problem on this list or performed the recommended fix and found that it did not solve your problem, please proceed to our maintenance request link.

Problem

Solution

Smoke detector is beeping

Install a new battery.

No Electricity or Gas Service

Contact PG&E at 1.800.743.5000 to determine if there are any outages in the area. Check the breaker/fuse box to see if a breaker accidentally tripped.

Low water pressure at the faucet or shower head

The aerator may be clogged. Twist off the end of the aerator (the tip of the faucet where the water comes out), clean it or tap it gently to remove particles, then reinstall by screwing it back on.

Drain clogged

Hair & debris can often be removed from the drain stopper. The drain stopper piece can be removed and reinstalled quite easily. Manually remove any hair from the drain. Use a plunger to clear the drain, if needed. Once hair is manually removed, you can use Drano to help finish clearing out the drain.

Light fixture not working

Replace the lightbulb. Locate and check the breaker to see if a breaker is tripped. Reset the breaker.

Electrical outlet not working

Locate and check the breaker box to see if a breaker is tripped. Make sure you do not have too much load on the circuit. Example: Space Heater & Hair Dryer. If the problem is an outlet located at the Kitchen or Bath, check the GFCI reset switch.

Toilet back up

Please put only organic products down the toilet. Purchase a plunger and use accordingly.

Heater not working

Check for the battery in the themostat. Check the pilot light. If it is not lit or it is the first use of the season, call PG&E at 1.800.743.5000 for a free Safety Inspection.

Toilet keeps running

Try jiggling the handle. Open the tank lid and see if the chain or flapper is stuck in the open position. Adjust to close.

Garbage disposal

Turn switch off. There is a reset button on the bottom of the disposer and a place to insert an Allen Wrench to turn manually.

Heater not working

Check for the battery in the themostat. Check the pilot light. If it is not lit or it is the first use of the season, call PG&E at 1.800.743.5000 for a free Safety Inspection.

Ants & other insects

Ants & other insect infestation is predominantly a resident’s responsibility to resolve. Keep areas clean and dry. Install ant/insect traps in locations where pests are present. If the problem persists, please submit a maintenance request.

Dryer taking too long to dry the clothes

Clean the lint trap before and after each use. Make sure you’re not overloading the dryer.

Lost keys

Replacement keys can be obtained from the management office during business hours. If keys are lost during off hours, you may try calling your Resident Manager (where applicable) or call and pay for a locksmith.

Key is hard to turn in lock

Add a small amount of oil on to the key or in the lock. WD-40 or cooking oil will work.

Light gas smell at Kitchen

Pilot lights may be out on the stove. Relight pilot.

Heavy gas smell

Locate gas shut off valve and turn off. Open all the windows to air out the apartment. Call PG&E immediately for an emergency repair. Please also contact our office to let us know.

Fridge not cooling properly

Over filling the freezer often causes this problem. Remove some items from the freezer and check control settings.

Dishwasher not cleaning the dishes well

It is possible that the hot water is not getting to the dishwasher quick enough. Run the hot water at the Kitchen faucet for one minute before starting the dishwasher. Make sure dishes are rinsed and free of food debris prior to putting dishes in.

Foam bubbling from the dishwasher

Often times, this occurs because a resident doesn’t use the proper dishwashing detergent. Try running the dishwasher a few times to see if it goes away.

Loose hardware

Use screwdriver to tighten loose screws.

Cable issues

Cable service is not included as part of the rental. If you are experience any type of cable related issue, please coordinate directly with the service provider at your own expense. In most cases, this should be free of charge from the provider.

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